When you purchase from QueenCityPets.com, you can be assured that you will receive a top quality product that will bring your pets years of enjoyment. However, if any part of your purchase is broken within one year due to a manufacturer defect, we will gladly replace it for free. After one year, we charge a small amount to replace broken parts. Some products have longer warranties.

If for any reason you are not 100% satisfied with your purchase, you may return your item under the following conditions:

You must notify us within 7 days of receiving the item.

Item must be returned in new condition and in the complete original packaging

Item must be properly packaged and insured with return shipping fee paid in advance

After we receive the item, we will inspect the returned item, if everything is in re-sellable condition, you will receive a credit within five business days.

We do not refund the actual shipping amount it costs us to ship the item. If your product is broken, we are happy to send a replacement piece.